Emergency Care in Crystal Lake

The following situations are considered veterinary emergencies and will require urgent care. If your pet is experiencing any of these symptoms, bring them to our emergency hospital immediately.

• Obvious signs of extreme anxiety or pain 
• Bleeding that hasn't stopped, or severe bleeding 
• Choking, difficulty breathing, or continuous coughing/gagging
• Injuries to the eye(s)
• Discoloration of the gums (blue, purple, pale, or gray gums, etc.)
• Difficulty giving birth
• Bloated, distended, swollen, or painful abdomen
• Pain associated with passing feces or urinating, or inability to pass feces or urinate 
• Bleeding from nose, mouth, rectum, or blood in the urine
• Staggering and/or seizures
• Severe lameness, fractured bones, or inability to move legs
• You know or suspect your pet has ingested something poisonous (such as antifreeze, xylitol, chocolate, rodent poison, etc.)
• Refusal to drink for 24 hours or more
• Obvious signs of trauma
• Severe vomiting or diarrhea that contains blood or more than two episodes in 24-hours 
• Heatstroke or heat stress 
• Unconsciousness

At our emergency hospital, we offer efficient and compassionate emergency care for your companions. We are capable of providing specialized diagnostics, a complete range of surgical services, and hospitalization. 

We always recommend that you call us before your arrival, although we understand that emergencies might happen very quickly and that this is not always possible. 

If you are unable to call ahead of your visit, please do not hesitate to bring your pet to our hospital for immediate veterinary medical attention. 

Our hours are listed below:

Our veterinary emergency hospital behaves much the same as a human emergency department does and so we cannot always determine what the wait times will be like and you may need to wait a short while.

As we are unable to predict what emergencies will arise that we will need to treat each day we cannot guarantee wait times but we always prioritize cases based on medical need. 

Our emergency animal hospital has a comfortable waiting area, and we will do our best to inform you about wait times and the status of your pet.  

Yes, we will ensure that your primary care veterinarian is thoroughly updated with your pet's medical history and files to ensure your pet receives seamless integrated care. 

At the time of admission, we will require an initial payment with the remainder due at discharge. We accept cash, checks, Visa, MasterCard, Discover, American Express

We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process that will send you results in minutes.

Apply for CareCredit  Apply for Scratch Pay

Yes, you will receive a written treatment plan with an estimate at the time of your pet’s initial examination, however, unforeseen circumstances may arise that influence your final bill.

We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment.

Our animal hospital uses modern diagnostic equipment and with the complexity of the procedures employed to address emergency veterinary medicine, the cost of emergency care may be higher than that of general care.

Once we have fully examined your pet and developed a personalized treatment plan, we will be able to review the scope of services necessary, along with their fees. If you choose to proceed with our recommendations, we will request a deposit.

The balance will be due at the time of your pet’s discharge. You will be promptly notified of any changes that require additional costs.

While we require that you pay your medical bill directly to us, our Crystal Lake veterinary team is happy to help you with any of the necessary paperwork that will streamline the reimbursement process from your insurance provider.